Lib Dems Demand Urgent Action on Camden’s Failing Housing Repairs Service

The opposition Liberal Democrat group on Camden Council yesterday (Monday 20th January 2025) called an Extraordinary Council Meeting to discuss the Housing Ombudsman’s damning report on Camden’s housing repairs service. The investigation uncovered serious failings in 83% of cases, highlighting widespread issues such as poor repairs, unhelpful complaint handling, and inadequate support for vulnerable residents. The full report is available to read here.

At the meeting, Liberal Democrat group leader Councillor Tom Simon expressed his deep concern over the service Camden residents are receiving. He questioned why Camden, which has neither the oldest housing stock in London nor the most extensive social housing provision, is performing so poorly compared to other boroughs. Cllr Simon called on the Council to urgently review its contracts with housing repair providers and to introduce penalties for contractors who fail to deliver on their commitments.

A key theme of the debate was the dismissive culture within Camden’s housing repairs service. Hampstead Town councillor Linda Chung urged the Council to end its complacency and start treating tenants with the respect they deserve. She called on the council to “wake up”.

The report also revealed that Camden is failing its most vulnerable residents. Belsize councillor Judy Dixey stressed the need for greater accountability, calling on the Council to involve the Disability Oversight Panel in reviewing any proposed changes to the housing department. Echoing this, Cllr Matthew Kirk underlined the importance of retaining Neighbourhood Officers, who act as the first point of contact for tenants and bring vital local knowledge to the service.

Camden’s housing repairs service is clearly in urgent need of reform. The Liberal Democrats are calling for immediate action to rebuild trust with tenants and ensure that every resident, particularly the most vulnerable, receives the support they need. Camden Council must show it is serious about tackling these issues and delivering a service that meets the basic standards of dignity and respect.